This is more a tool than a deliverable, although I do deliver it to clients. I use this template to capture and then analyze data from prototype testing. It can be easily adapted to most other forms of qualitative research.

Illustrations of how dynamic content can respond to user knowledge and actions

Visual rating of customer experience across multiple channels

Photo collage for rating game in persona creation workshop

Attribute summary cards used in persona creation workshop game

A model to illustrate the various levels of interaction among participants in an emerging online learning community. The model was created to illustrate the key roles within the community, the various levels of participation, and ultimately to facilitate understanding of the core goals and vision. Deliverable was used as a catalyst to a comprehensive research plan.

A map where non-lineair userpaths (flow may differ) through several public and personal government portals are visible.

Each page on the map is a clickable and interactive HTML page, with exits to several other pages in this mockup – so each flow can be walked through.

The overview consists of two parts: the dialogue in which personal information is gathered to present the user with a checklist (todo list). This part can be in the public or personal domain.
The second part is how the user can manage this info, including monitoring progress of the transactions. This is exclusively done in the personal domain.

There are several points where a user may start the flow.

This deliverable illustrates the process of obtaining verifiable parental consent before a child is allowed to interact with a website.

The one page PDF presents a deeper design specification for an ecommerce project, including strategy, planning, wireflows, and annotated pages and components.

Interaction design for a very interactive website for a Dutch news radio station.